Refund policy

REFUND AND RETURN POLICY

Thank you for shopping at [Your Brand Name]. Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined below. 

 1. Final Sale Policy (No Returns for Change of Mind)

At jijiacoffee, all sales are final. We do not accept returns, exchanges, or cancellations for a change of mind, buyer's remorse, or ordering the incorrect size/color. 

Please review your shopping cart, product descriptions, sizing charts (if applicable), and shipping information thoroughly before completing your checkout. 

2. Damaged, Faulty, or Incorrect Items

We take great pride in the quality of our products. If your order arrives damaged, defective, or if you received the incorrect item, we will make it right. 

Reporting Window: You must report any product issues within 7 days of the delivery date (as indicated by the tracking information). Reports made after 7 days will not be eligible for review.
* How to Report: Please contact our customer support team at [Your Support Email] with the following information: 

  * Your Order Number (e.g., #1001)
  * Clear photographs or a short video showing the defect, damage, or the incorrect item received.
  * A brief description of the issue.

3. Resolution for Eligible Issues

Once our team reviews and approves your claim for a damaged, faulty, or incorrect item, we will offer one of the following resolutions at our discretion: 

* A brand new replacement item sent to you at no additional cost.
* A full or partial refund credited back to your original method of payment.

*Note: Please do not mail any items back to us unless explicitly instructed by our customer service team. Unsolicited returns will not be processed.* 

4. Chargebacks and Disputes

We are committed to resolving legitimate issues directly with our customers. Please contact us first if there is a problem with your order. Filing a fraudulent dispute or chargeback with your bank or credit card company for orders that have been successfully delivered or for a change of mind violates our terms of service, and we will submit compelling evidence (including this policy and delivery proof) to protect our store. 

5. Contact Us

If you have any questions about this policy or need assistance with a damaged order, please reach out to us: 

* Email: tim@jijiacoffee.com