物流政策

SHIPPING POLICY

Thank you for visiting and shopping at JIJIACOFFEE.COM . Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and Chinese/U.S. public holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped, which will include a tracking number.
Please note that order processing time is distinct from shipping time.

2. Shipping Rates & Delivery Estimates

We ship our coffee grinders directly from our international fulfillment centers. Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard Shipping	7–30 Business Days	[Free ]

Delivery Locations: We currently ship to all addresses within the United States (excluding P.O. Boxes, APO/FPO/DPO addresses, and remote territories) and Canada.
Potential Delays: Delivery delays can occasionally occur due to customs clearance, peak holiday seasons, or severe weather conditions. We appreciate your patience in these instances.

3. Customs, Duties, and Taxes (Important for Cross-Border Orders)

[Your Brand Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, duties, etc.).

For US Customers: Generally, orders under $800 USD are exempt from import duties under de minimis laws. However, any unexpected local taxes or carrier clearance fees remain the buyer's responsibility.
For Canadian Customers: You may be subject to GST/HST and provincial taxes upon delivery.

4. Shipment Confirmation & Order Tracking

Once your coffee grinder has been handed over to the logistics carrier, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will become active and trackable within 24–48 hours via global tracking sites like 17track or USPS/Canada Post.

5. Incorrect Address & Undeliverable Packages

It is the customer's responsibility to ensure that the shipping address entered at checkout is correct and complete.

We are not responsible for packages that are lost, delayed, or returned to us due to an incorrect or incomplete address provided by the buyer.
If a package is returned to our fulfillment center due to an undeliverable address or failure to collect the package from the local post office, the customer will be responsible for the reshipping costs.

6. Lost, Stolen, or Damaged Packages

Damaged in Transit: If you receive your order and the coffee grinder is damaged, please contact our support team at tim@jijiacoffee.com within 48 hours of delivery. Please save all packaging materials and damaged goods, and provide clear photos of the damaged box and product so we can file a claim with the carrier.
Lost or Stolen Packages: JIJIACOFFEE.COM is not liable for any products lost or stolen after they have been marked as "Delivered" by the logistics carrier. We highly recommend monitoring your tracking information closely and ensuring someone is available to receive the package.

7. Contact Information

If you have any questions about the shipping status of your order, please do not hesitate to contact us: